This course provides an overview of coaching for improving workplace performance. The student will receive the essential components of coaching to close the gap between current and desired performance; learn how to resolve problems that interfere with performance, how to provide feedback on an employee's behavior and develop the skills of coaching through case study and role play and discussion.

Instructional methods include lectures, discussions, and practical exercises.

  • Coaching Defined
  • Benefits of Coaching
  • Coaching Essentials
  • Overcoming Barriers to Coaching
  • Elements for Successful Coaching
  • Customizing Coaching Style for Different Employees
  • Motivating Different Age Groups
  • The Coaching Process
  • Addressing Difficult Coaching Situations