Conflict Management


This course provides an overview of Conflict Management and Resolution. It is designed for those who routinely deal with difficult situations. It provides guidelines for resolving conflict in a positive way and establishes a conflict resolution model that can be used in any difficult situation.

Instructional methods include lectures, discussions, and practical exercises.

  • Managing your Emotions
  • Responding to Negativity & Anger in Others
  • Preventing & Defusing Aggressive Behavior
  • Communication through Conflict
  • The Importance of Collaboration
  • Conflict & Public Relations
  • The Conflict Resolution Model