Training & H.R. Services,
Sustainability & Outreach
About Us
Information Technology
Our Values
Training & H.R. Services, Sustainability & Outreach
Our team is comprised of culturally diverse associates, including expert consultants, trainers, counselors, and coaches that specialize in Human Resources, training (professional skills and green), organizational development, community relations/outreach, project management, strategic planning, IT and Communications Components, and financial advisory services.
About the Askia Group
The Askia Group [TAG] is a premiere woman-owned company that strives to improve the business performance of companies through the development of their most valuable assets, their people.
Internet Technology
Our IT associates and affiliates provide IT solutions and systems integration for state-of-the art, design and deliver voice communications, surveillance, and data application products and systems.
Our Values
The Askia Group is a values driven organization, our Business Values reflect the ethics, goals and standards that our firm and associates operate by, placing integrity and honesty above all else and putting our clients first.
Customer Satisfaction
COURSE DESCRIPTION:
This course provides an overview of customer service principles. It emphasizes today's customer-oriented business environment and how critical "people skills" are for personal and organizational success. The course focuses on how and why the ability to handle customers can directly affect individual as well as team goals. This workshop equips participants with the skills needed to communicate professionalism, gain respect, and enhance customer relationships.
Instructional methods include lectures, discussions, and practical exercises.
COURSE MODULES:
- Defining Customer Service
- Identifying Customers
(Internal & External) - Recognizing your Role
- Benefits of Excellent Service
- Why Customer Service is Based on Perceptions
- Five Principles of Quality Customer Service
- How to Give Quality Customer Service
- How to Satisfy Challenging Customers
- Developing a Customer Service Action Plan