Our team is comprised of culturally diverse associates, including expert consultants, trainers, counselors, and coaches that specialize in Human Resources, training (professional skills and green), organizational development, community relations/outreach, project management, strategic planning, IT and Communications Components, and financial advisory services.
The Askia Group [TAG] is a premiere woman-owned company that strives to improve the business performance of companies through the development of their most valuable assets, their people.
Our IT associates and affiliates provide IT solutions and systems integration for state-of-the art, design and deliver voice communications, surveillance, and data application products and systems.
The Askia Group is a values driven organization, our Business Values reflect the ethics, goals and standards that our firm and associates operate by, placing integrity and honesty above all else and putting our clients first.
This course addresses the effective use of today's communication technology for email and telephones; and focuses on proper etiquette and communications in providing excellent customer service. This course emphasizes the use of appropriate, business-like language in all electronic and telephonic communications. In doing so, the employee and the organization benefit by incorporating a professional customer service posture that will limit their liability and improve the overall effectiveness of the individual and the organization's email and telephonic communications processes.
The course addresses email and telephone etiquette and defines the rules for electronic and telephonic messages and communications.
Instructional methods include lectures, discussions, and interactive practical exercises.