Training & H.R. Services,
Sustainability & Outreach
About Us
Internet Technology
Our Values
Training & H.R. Services, Sustainability & Outreach
Our team is comprised of culturally diverse associates, including expert consultants, trainers, counselors, and coaches that specialize in Human Resources, training (professional skills and green), organizational development, community relations/outreach, project management, strategic planning, IT and Communications Components, and financial advisory services.
About the Askia Group
The Askia Group [TAG] is a premiere woman-owned company that strives to improve the business performance of companies through the development of their most valuable assets, their people.
Internet Technology
Our IT associates and affiliates provide IT solutions and systems integration for state-of-the art, design and deliver voice communications, surveillance, and data application products and systems.
Our Values
The Askia Group is a values driven organization, our Business Values reflect the ethics, goals and standards that our firm and associates operate by, placing integrity and honesty above all else and putting our clients first.
Dealing with Difficult Customer
COURSE DESCRIPTION:
This course will equip the student with the skills, techniques and know-how to manage difficult customers. The course helps students understand why people behave in a certain way and how best to mitigate and deal with that behavior from a customer service standpoint. Dealing with difficult customers, shows you how to communicate constructively and encourage harmonious working relationships regardless of the situation. It also provides practical techniques to use when resolving conflict and dealing with complaints. In addition, the student will receive a series of tips to help them handle real life situations and develop first-class people skills.
Instructional methods include lectures, discussions, and practical exercises.
COURSE MODULES:
- Understanding Basic People Skills
- Understanding People’s Needs
- Addressing the Challenges
- Finding Solutions
- Opening Closed Minds
- Dealing with Conflict
- Dealing with Difficult Personalities
- Working Toward Win-Win Resolutions
- Twenty Telephone Etiquette Rules
- Self Assessment