Listening Skills


The course will showcase dynamic listening skills as the secret component for effective communication. The student will fine tune their listening skills, develop listening skills to show interest and concern, clarify meaning and verify information to minimize misunderstanding and wasting time.

Instructional methods include lectures, discussions, and practical exercises.

  • Understanding Basic People Skills
  • Acknowledging Emotions to Improve Communications
  • Two-Way vs. One-Way Communication
  • Modifying Communication Behavior to Fit the Situation
  • Application of Active Listening Skills
  • Asking Questions for Clarification & Expansion 
  • Proactive Listening Traits