Managing Stakeholders & Their Expectations


This course is designed to reduce and/or eliminate the miscommunication that takes place when stakeholders and people issue are mishandled. Stakeholder management illustrates how to manage communication with stakeholders focusing on the needs and expectations of the stakeholders and the issues that arise from the stakeholders.  

Instructional methods include lectures, discussions, and practical exercises.

  • What are Stakeholders
  • Types of Stakeholders
  • Internal & External Stakeholders
  • Characteristics of Stakeholders
  • Conducting the Stakeholder Analysis
  • Assessing the Influence & Importance of Stakeholders
  • Understanding Stakeholder’s Interest
  • Identify Stakeholders Attitudes & Risks
  • Typical Stakeholder Issues
  • Identify Stakeholder Communication Management Plan
  • Managing Stakeholders